Shipping Policy

Shipping Info

Receiving Time = Processing Time + Shipping Time

Processing: The order processing time depends on the time frame of the quality check, the packaging, and also on the stock status of the individual product. It usually takes 1-2 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected. 

***Attention***

1. The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the CVOID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may lead to a delay of parcel processing and delivery services in destination countries in different uncertain ways.
2. Please leave sufficient details about your shipping address to ensure smooth delivery, it would be better if your shipping address can be accurate to the Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by the delivery man if necessary.
3. Please note thatonegreennis not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken.
4. Please note that our shipping service providers will only accept shipments to a valid street address. We do not deliver to P.O. Boxesor ship to outlying territories or remote areas & islands, Military Addresses(APO/FPO).
5. Shipping time might be affected during public holidays or extreme weather. Because the manufacturers & carriers might limit or stop their operations. Unfortunately, this is outside of our control, normal service resumes soon after a holiday or extreme weather ends.
6. Your order can be tracked in detail only when it arrives in the destination country. Especially for standard shipping and expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any questions, please reach out to our customer service.
7. Due to longer customs clearance time, the shipping time may be extended to 15-25 working days for destinations in the Middle East, such as Israel, Turkey,  United Arab Emirates, Saudi Arabia, Kuwait, etc. 20-35 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia, and India.

If you have any questions about the shipping, please contact our customer service: support@bestrelaxes.com, we will reply to you asap, thank you!